Frequently Asked Questions
Everything you need to know about bringing Fellow into your home.
What is your standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. All Fellow products come with a standard one-year limited warranty that covers manufacturing defects and structural integrity.
What is your return policy?
We want you to love your home. If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund, provided they are in original condition and packaging.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your materials sustainably sourced?
Sustainability is core to our mission. We partner with suppliers who prioritize ethical sourcing and use high-quality, durable materials designed to last a lifetime.